Refund policy

Return Policy

Sophie Studio offers a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, you must return the item(s) in the same condition that you received it, (unused and undamaged, with tags and in original packaging)

To start a return, you can contact us at sophiestudio.oslo@gmail.com

While the returned package is in transit it is under your responsibility. Please bear in mind that return expenses will not be refunded.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and find a reasonable solution.


Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sophiestudio.oslo@gmail.com

 

Exchange Policy

Sophie Studio exchanges items bought online within 14 days of receipt.
Please note that size exchanges depend on our stock availability. There is a chance that if the item you ordered was “made to order” that the new size also will be. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged item(s). Please make sure to fill out the enclosed return form and send everything to the address listed under the section "Return Policy".


Right of withdrawal

You have the right to withdraw your purchase within 14 days from the day you receive your item(s), in accordance with the Right of Withdrawal Act.
To exercise this right, you must:

  • Notify us in writing within the 14-day period
  • Return the item in the same condition as received (unused and undamaged, with tags and in original packaging)

Return shipping costs are covered by the customer. Please email sophiestudio.oslo@gmail.com to request a return form.

  1. When exercising the right of withdrawal, the purchase amount, including the original shipping cost (if applicable), will be refunded. You are responsible for the return shipping cost.

Refund method: Refunds are issued to the same payment method used for the original purchase, no later than 14 days after we have received and processed the return.

You will find the withdrawal form here.